According to research, the verbal content of human
communication is only 7% of what people pay attention to when we talk. The rest consists of 38% non-verbal cues (meaning
the tone of voice, inflection, modulation, speed, volume, etc.), and 55% body
language. And body language consists of
posture, hand gestures, shaking of a leg or tapping on a desk, etc. Can you
think of someone who consistently folds his or her hands tightly across the
chest? What does that communicate to
you? Most likely it does not communicate openness and receptivity.
What this means is that all three components of communication
can be communicating something different. And when there is a lack of
congruency between these three elements, verbal content, non-verbal cues and
body language, the components with the highest percentage of attention paid
deliver the message.
If someone tells you that they like your idea, but their
tone of voice says otherwise, which response do you believe, their verbal content
or the tone of voice that sends the message that they have reservations about
your idea?
Hence, one of the fundamentals of effective communication is
that all three components—verbal content, non-verbal cues, and body language—should
in alignment.